Case Study

How a leading educational technology company secures renewals by obtaining sincere, actionable feedback 

A leader in Educational Technology is the world’s leading provider of software and services that power the essential work of higher education institutions, motivated by the belief in the ability of education to transform lives and change the world. 

The company recently began working with the Medallia Research Services team as part of a broader effort to modernize and optimize the customer experience. To really get customers talking, the Managed Services team implemented Medallia LivingLens solution, which enables companies to capture rich human emotions and opinions found in video, collect in-the-moment feedback, and source the most innovative ideas from customers. 

Read the case study and learn how the company uncovered actionable insights that drive real improvements, enabling the executive NPS to be at an all time high of 60 and growing.