Securing renewals by obtaining sincere, actionable feedback
A leading educational technology (EdTech) company guides higher education institutions around the world, improving operations and enhancing the user experience for faculties, staff, and students.
The company's Managed Services business unit works to retain customers and increase overall satisfaction.
They chose Medallia Video and Medallia's Research Services team to uncover actionable insights that could drive real improvements. Download the full story to learn how they increased NPS scores based on executive-level interviews.