Webinar Recording
Next-Gen Metrics for Analyzing Customer Behavior
Are your insights telling you the whole story? Common measurement approaches rely solely on internal data or overly-simplified metrics that fail to capture the full picture. In this webinar, we’ll share the leading-edge methods for understanding consumer behavior using real-time big data. This analysis will share:
- Why it’s critical to detect when your customers are migrating to competitors or changing their frequency
- How to determine why non-buyers fail to convert in-store or on your website
- Case studies on how retailers and restaurants can use these metrics to reveal surprising insights
- How these methodologies can improve your brand’s strategy by providing competitive context
Watch the on-demand webinar below or download the full analysis here.
Thank you
Related Resources
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.