Webinar Recording

Small Changes, Big Impact: A 120-Day Plan for Digital Experience Success

Digital teams everywhere are being asked to do more with less. And the pressure to prove the ROI of CX initiatives has never been stronger. How can CX leaders meet the growing demands of their customers and their co-workers, all while staying within shrinking budgets? 

The good news is that you can accomplish more—for your organization and your customers—without breaking the bank. Making small, bite-sized improvements can often result in major strategic benefits that yield greater ROI and move business forward. The hardest part? Knowing where to start. 

Join Medallia experts Jessica Gangemi and Chris Rey for a simple, action-oriented, and effective, 120-day plan to realize more ROI from your efforts, starting with your digital channel. In this webinar, you’ll learn:

  • Principles CX leaders should keep top of mind when “doing more with less”
  • Bite-sized, actionable strategies that yield results in 30, 60, and 90-days
  • Practical tips for rallying cross-functional stakeholders behind CX initiatives

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