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Study

The Total Economic Impact™ Of Medallia Experience Cloud

Read how organizations that invest in CX win. According to the Forrester  Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using the Medallia customer experience management platform can achieve $35.6M in value and an ROI of 591% over 3 years with payback in less than 6 months. Companies benefited from:

  • Increased income driven by product improvements, greater customer retention, and improved Net Promoter Scores. This improved customer experience led to $20.1M increase in net income.
  • Operational efficiencies through the breakdown of silos, better alignment of business and strategic initiatives, increased productivity, and decreased service calls, resulting in $13.8M in savings.
  • Organizational improvements in executive engagement, cultural alignment, improved employee engagement, faster innovation and improved customer response rates.

Learn what Medallia can do for your organization by filling out the form and downloading the study to the right.

To see more resources related to this study, click here.

*The Total Economic Impact™ Of Medallia Experience Cloud, April 2018