Webinar Recording

Next Level Experience Program Launches: Strategies to Prepare your Organization for Change and Wow

Whether you are launching an experience management program for the first time, expanding your program to include new scope or taking a moment to refresh and reset, the value of a launch milestone remains consistent and fundamentally imperative. A launch represents a moment of transition, signaling a new era of doing business and an evolved mindset towards the customer and employee experience. It is truly a moment characterized by “wow”. 

Listen to experts from Medallia’s Customer Experience Advisory team discuss how to set up your experience program’s launch for success and lasting impact.

Learn about: 

  • How a launch milestone can alleviate resistance by creating excitement and aligning the organization around a shared vision
  • The criticality of planning for the launch milestone
  • Key pillars to create wow launch celebration moments
  • Opportunities to leverage celebration and recognition moments to drive enduring program engagement


  • Rachael Ricketts, Principal Customer Experience (CX) Advisor 
  • Wendi Odenhausen, Group Director, Customer Experience (CX) Advisory 

Watch it now