Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Explore all features and benefits
Get support for crucial operations
Follow our AI experience innovations
Improve the world beyond your own
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
Future of Insurance: Wrapped Up in CX and EX
The customer experience (CX) revolution is not new to North American insurers, and nor is the drive to digitization. In fact, across industries, a digital, customer first approach had already been identified as a strategic growth driver in 2019. Spend on CX technologies is forecast to reach $641bn by 2022, according to global market intelligence firm, IDC. Yet the perception of insurance as an industry that trailed others in the digitization and digital experience stakes has remained one that is tricky to shake.
In this white paper, Reuters Events and Medallia take a closer look at the future of customer experience in Canada and the U.S.
Oops… looks like we're having trouble. Please refresh the page and try again.
Medallia + Adobe: Digital Experience Trends to
Join digital experts from Medallia and Adobe as they discuss their top predictions for digital...
Medallia named a Leader in the SPARK
Medallia has been recognized as a Leader in the SPARK Matrix™ Customer Journey Analytics (CJA),...
Laying the Foundation for CX Success: The
Don't drop the ball when it comes to your customer experience. You deserve a platform...