Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

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Enterprise-Grade Platform

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World-Class Service

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AI Leadership

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Global Impact

Improve the world beyond your own

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Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables

Overview

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Discover

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Experience 2024

See the exciting new releases from the keynote.

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Brief

Prudential - Transforming Customer Experience & Driving Growth

The Customer Experience team at Prudential realized that improving the customer experience was an integral part of transforming the way the company does business. But their biggest challenge was showing business partners the linkage between customer obsession and business growth and the need to embed the voice of the customer into strategic operational decisions.

Read this brief to learn how Prudential was able to create a customer-centric culture.

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