Powering the Future of CX

Learn how capturing human signals through Medallia LivingLens is the key to revolutionizing your experience program.

Speaker:
Carl Wong
Co-Founder & CEO, Medallia LivingLens

Carl Wong is the CEO of Medallia LivingLens. Prior to starting LivingLens, Carl spent years in marketing and consumer insight roles—both client and agency-side. A former AURA council member and GIMRA chair, he holds the Market Research Society Diploma and the Chartered Institute of Marketing Postgraduate Diploma. Carl has a passion and enthusiasm for video and delivering insight with impact. He drives the vision for Medallia LivingLens and engages customers in the big idea.

Session recorded at Forrester CX 2020