ChenMed brings better healthcare to seniors. Their value-based care provides superior, coordinated care for seniors on Medicare, many of whom have multiple chronic conditions. Fully focused on prevention, their physician-led teams put the patient at the center.
In this conversation, learn about ChenMed’s journey to modernize the patient experience and improve the relationship between patient and caregiver.
They transitioned out of the ‘dark ages’ and began capturing feedback and signals in close to real-time across various channels and engaging in a two-way dialogue with patients and caregivers.
By distributing this feedback to the front line, providers and supporting staff can course-correct communication and behavior to positively impact their patients’ journeys in the moment, which has driven better experiences and ultimately, better outcomes.
Highlighted in the Fireside Chat:
Director, Marketing Research & Insights
Head of Healthcare Experience
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