Guide
5 ways to boost patient loyalty
32% of the consumers will walk away from a brand they love after just one bad experience. Unfortunately, they bring this mindset to the doctor’s office, emergency room, and pharmacy. But your organization has the power to craft exceptional experiences that keep patients coming back despite the growing number of care options.
This guide will walk you through the five best practices for creating exceptional experiences that drive loyalty:
- Engaging patients on their terms
- Activating your employees
- Prioritizing service recovery
- Identifying root causes
- Ensuring patients feel heard
Related Resources
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.