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Guide

5 ways to boost patient loyalty

32% of the consumers will walk away from a brand they love after just one bad experience. Unfortunately, they bring this mindset to the doctor’s office, emergency room, and pharmacy. But your organization has the power to craft exceptional experiences that keep patients coming back despite the growing number of care options.

This guide will walk you through the five best practices for creating exceptional experiences that drive loyalty:

  • Engaging patients on their terms
  • Activating your employees
  • Prioritizing service recovery
  • Identifying root causes
  • Ensuring patients feel heard