Webinar Recording

Four Steps to Secure Executive Investment in Your Contact Center Program

Executive buy-in to your contact center program is essential for successful implementation and ensuring ongoing growth, but how can you persuade your executive team to see the value of the investment?

Watch Medallia's Judy Bloch, Principal CX Advisor, and Aviv Glick, Senior Manager of Value Realization as they delve into four approaches to securing executive buy-in for your contact center program. They share practical, real-world insights from their extensive experience in the industry. After this webinar, you will walk away with:

  • An understanding of how to demonstrate the ROI of your contact center program to an executive audience
  • Steps to align your program with broader organizational objectives
  • Ways to create a distinct competitive advantage by enhancing customer experiences