CCW Market Study: State of Contact Center Technology

Contact centers can only be as successful as their core technology enables them to be. CCW Digital compiled this research-driven Market Study that reveals why past contact center initiatives have failed and what steps leading brands can take to make success (and customer centricity) a reality in the months and years ahead.

Topics include:

• The biggest contact center objectives for 2023
• Top pitfalls that have prevented brands from achieving customer and employee satisfaction
• The impact of economic uncertainty on contact center technology and strategy
• Plans to address trends like omnichannel engagement and personalized support in 2023
• Insight into AI opportunities beyond chatbots