Report
CCW Market Study: State of Contact Center Technology
Contact centers can only be as successful as their core technology enables them to be. CCW Digital compiled this research-driven Market Study that reveals why past contact center initiatives have failed and what steps leading brands can take to make success (and customer centricity) a reality in the months and years ahead.
Topics include:
- The biggest contact center objectives for 2023
- Top pitfalls that have prevented brands from achieving customer and employee satisfaction
- The impact of economic uncertainty on contact center technology and strategy
- Plans to address trends like omnichannel engagement and personalized support in 2023
- Insight into AI opportunities beyond chatbots