Contact Center Performance Scorecard Template
Regular check-ins with your team on their service delivery are essential for stellar customer experiences and engaged agents. This template can serve as a guide in pinpointing where your team is excelling and where they need to improve.
This template includes a complete scorecard framework built to help you:
- Improve your QA program and gain new insights into the quality of your customer service interactions.
- Ensure your scorecard is actionable, organized, and aligned with your team and businesses' larger goals.
- Identify how you're defining a successful customer interaction and what outcomes are the most important to measure in your QA program.