Webinar Recording

From Good to Great: Transforming your Contact Center to Deliver the Best Customer and Agent Experiences

Session 1: How to Quickly Identify Self-Service Opportunities in Your Data

Watch Rachel Lane, Senior Solutions Principal for Medallia's Contact Center Practice in a 5-session enablement series where you will learn how to unleash the power of your Contact Center data and insights to enhance customer and employee experiences and capture greater impact through real time insights and innovation.

More than ever customers want the ability to self-serve and the contact center is key to catching service failures. Learn how to determine your top reasons for digital deflection and its impact on your business in the first of a 5-session enablement series.

Get access to all of the sessions.

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