Webinar Recording

Intelligently Using AI: Optimize CX & Contact Center Experiences the Right Way

CX is a dynamic space. Everything is a valuable source of customer feedback – especially the contact center and your online outreach channels. Making sense of all this needs intelligence – artificial intelligence.

In this Discovery Demo webinar, join us for an in-depth exploration of contact center interactions based on a research study of 2,000 customers, and discover how AI technology can revolutionize your customer experiences – no matter how or where they happen. We'll dive into how Medallia’s AI-powered contact center solutions can help you harness the voice of the customer and which best AI practices can help get you there.

  • Uncover driving forces behind customer satisfaction in contact center interactions, drawing from our recent market research study
  • Explore opportunities for enhanced personalization and seamless continuity across touchpoints
  • Get insight into how customers perceive self-service interactions and how to help them leverage those channels best
  • Delve into the pivotal role of AI in leveraging all your customer interaction data to improve experiences
  • Learn best practices for AI that’ll help you uncover valuable insights that can improve every current and future customer experience

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