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Customer Experience in Insurance: Success vs. Failure

With consumer trust already a critical issue for insurers who rank 19th out of 22 professions reviewed, COVID-19 has further heightened the sense of urgency for insurers to listen to their clients.

Join this webinar to hear Bryan Falchuk, author of The Future of Insurance: From Disruption to Evolution, and Wendi Odenhausen, Medallia’s Insurance CX expert, discuss and debate the foundational traits an organization needs to launch and scale an effective CX program.

By listening and engaging with customers on their terms, insurers can start to build a foundation of lasting and meaningful connections. Only with this focus can insurers begin to earn customers’ trust by delivering personalized experiences that improve customer retention and increase agent satisfaction.

However, many organizations don’t have the right tools in place to deliver an effective customer experience program. While every organization has a unique set of challenges to overcome in order to launch a successful customer experience program, the cost of doing nothing can be greater.

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