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Medallia Closed Loop Service Experience for Salesforce

The Medallia Experience Cloud is a customer experience management platform which:

  • Combines the most comprehensive set of capabilities for collecting voice-of-customer feedback
  • Analyzes the results through Medallia’s AI
  • Delivers insights to employees for customer-centric action at enterprise scale

With the Medallia Closed Loop Service Experience for Salesforce, this outside-in view of the customer can be unified with Salesforce data to ensure that service center representatives understand each customer, drive higher customer loyalty, and improve business outcomes.

Thank you for your interest in our Medallia brochure.