Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Success Stories

See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

Partner Network

Access approved, localized expertise

Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables

Overview

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Consumer Intelligence

Video Research

Research Strategy & Services

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Discover

Get guidance from leading experience professionals across a variety of mediums.

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Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.

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Experience 2024

See the exciting new releases from the keynote.

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Brochure

Medallia Closed Loop Service Experience for Salesforce

The Medallia Experience Cloud is a customer experience management platform which:

  • Combines the most comprehensive set of capabilities for collecting voice-of-customer feedback
  • Analyzes the results through Medallia’s AI
  • Delivers insights to employees for customer-centric action at enterprise scale

With the Medallia Closed Loop Service Experience for Salesforce, this outside-in view of the customer can be unified with Salesforce data to ensure that service center representatives understand each customer, drive higher customer loyalty, and improve business outcomes.

Related Resources

Brief

The Employee Activation Framework

Crafted by the human resource industry analysts at The Josh Bersin Company, this framework outlines...

Guide

Let's Get Personal

Your Official Guide to Personalizing Customer Experiences...

Report

The 2024 State of CX Personalization Report

In 2024, CX practitioners are making personalization their top priority....

Whitepaper

IDC Paper Shows Medallia Drives Significant Client

IDC’s analysis demonstrates that Medallia provides significant value and delivers exceptional impact for Customer Experience...

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