Medallia Closed Loop Service Experience for Salesforce

The Medallia Experience Cloud is a customer experience management platform which:

  • Combines the most comprehensive set of capabilities for collecting voice-of-customer feedback
  • Analyzes the results through Medallia’s AI
  • Delivers insights to employees for customer-centric action at enterprise scale

With the Medallia Closed Loop Service Experience for Salesforce, this outside-in view of the customer can be unified with Salesforce data to ensure that service center representatives understand each customer, drive higher customer loyalty, and improve business outcomes.