Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Follow our AI experience innovations
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
Medallia commissioned Forrester Consulting to assess the Total Economic Impact™ of Agent Connect and its impact on our customers’ contact center success. The study found that a composite organization based on interviewed customers experienced a three-year 325% ROI and improved its agent retention by up to 50%.
In this Forrester study, you’ll learn how the interviewed organizations reduced costs and increased agent efficiency with Medallia Agent Connect in these four ways:
“Medallia Agent Connect helped us realize the value-add of QA for 1:1 coaching. Through the platform, we have a better understanding of what QA can be, and this has transformed the function within our company.”
— Director of customer experience, e-commerce
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