The Reopening Playbook

5 Essential Ways to Use the Voice of Customer in Your Gameplan

The next era of business is unfolding right now, and both customers and employees are looking forward to a controlled return to physical locations. Your organization needs to be ready with a strategy that puts the customer at the center of your reopening to avoid pitfalls and drive long-term brand loyalty.

In this eBook, you’ll learn the five key experience management practices to help your business reopen successfully:

  1. Get ahead of new and evolving customer expectations
  2. Communicate in real-time
  3. Enable fast, effective action
  4. Maximize insight through non-survey signals
  5. Consider compliance from anywhere

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