A New Model for Employee Experience: Continuous Response
The world of employee experience has radically changed, forcing a new model for how organizations engage employees and shorten the distance from signals to action. Global industry analyst Josh Bersin calls this new approach “continuous response.” Similar to the way businesses monitor and respond to customer needs, employers and organizations need to build a continuous response program for employees.
Watch Josh Bersin and Medallia’s Sunita Khatri in a riveting conversation on how this new model will enable organizations to reimagine employee experience for tomorrow.
- What ‘continuous response’ is and how it differs from first-generation survey tools and action management
- How a continuous response platform can integrate with other applications, systems and processes
- Why every HR, IT and experience leader will need to move to a continuous response model for the future of work
Analyst and Thought Leader
Josh Bersin Academy
Senior Director, Marketing