Webinar Recording

Discovery Day: The ROI of Customer Experiences

This 30-minute webinar demonstrates Medallia's Athena artificial intelligence technology that powers text analytics and predictive analytics. Athena swiftly makes sense of survey and non-survey data (much of which is unstructured, high volume text data and would be otherwise impossible to manually analyze) and then makes the results available to your organization at scale:

  • Discover insights from customer comments and conversation
  • Uncover people and processes that need attention
  • Show adaptive AI models that respond to your organization

Associated ROI factors include synthesized customer feedback, prioritized responses, volume of processed interactions, faster processing, and effective actions, which are all critical for growth

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