Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
See results from brands like yours
Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
Get support for crucial operations
AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
Partner Network
Access approved, localized expertise
Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Resources
Webinar Recording
Discovery Day: The ROI of Customer Experiences
This 30-minute webinar demonstrates Medallia's Athena artificial intelligence technology that powers text analytics and predictive analytics. Athena swiftly makes sense of survey and non-survey data (much of which is unstructured, high volume text data and would be otherwise impossible to manually analyze) and then makes the results available to your organization at scale:
- Discover insights from customer comments and conversation
- Uncover people and processes that need attention
- Show adaptive AI models that respond to your organization
Associated ROI factors include synthesized customer feedback, prioritized responses, volume of processed interactions, faster processing, and effective actions, which are all critical for growth