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Webinar Recording

Why humanizing emotive consumer feedback is better for business

Are you capturing VoC insights that motivate employees to act? By incorporating real human responses, you can generate empathy and emotional connections that drive significant change.

In this webinar, Carl Wong and Matt Marontate, from Medallia LivingLens, share how companies are taking advantage of video feedback and getting deeper insights from their customers in today’s climate

Watch this webinar to learn:

  • Why humanizing customer feedback generates empathy and drives engagement and action
  • How companies are taking advantage of video feedback to generate deeper insights from their customers in today’s climate
  • How Medallia makes it easy to capture sentiment and emotion-based feedback

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

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The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…