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Webinar Recording

Why humanizing emotive consumer feedback is better for business

Are you capturing VoC insights that motivate employees to act? By incorporating real human responses, you can generate empathy and emotional connections that drive significant change.

In this webinar, Carl Wong and Matt Marontate, from Medallia LivingLens, share how companies are taking advantage of video feedback and getting deeper insights from their customers in today’s climate

Watch this webinar to learn:

  • Why humanizing customer feedback generates empathy and drives engagement and action
  • How companies are taking advantage of video feedback to generate deeper insights from their customers in today’s climate
  • How Medallia makes it easy to capture sentiment and emotion-based feedback