Medallia named a Leader in the SPARK Matrix™: Customer Journey Analytics (CJA), 2023

Medallia has been recognized as a Leader in the SPARK Matrix™ Customer Journey Analytics (CJA), August 2023 report, published by leading market research firm Quadrant Knowledge Solutions. This year's report evaluated 21 service providers against 12 criteria, grouped into two categories: Technology Excellence and Customer Impact.

The report provides a comprehensive analysis of the CJA market, and evaluates service providers based on products, market presence, and value proposition. Medallia's leadership position is a testament to its commitment to delivering exceptional customer journeys across all touchpoints.

Download the full report to learn:

• The current market dynamics, overview, and competitive landscape of the CJA market
• Key competitive factors and technology differentiators 
• Which criteria business should consider when looking for a CJA provider
• Why Medallia has been named a leader among all vendors for current capabilities