Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Follow our AI experience innovations
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
Choosing appropriate customer experience metrics can be a tricky topic to navigate. How do you balance simplicity with the need to tailor metrics to the experience being measured?
In this webinar, we explore the business value of combining customer feedback metrics with operational and behavioral metrics to help you measure your success.
Watch John Abraham, General Manager of the Medallia Institute and special guest speaker, William Folsom, Sr. Manager of Customer Centric Initiatives & Experience at Aaron’s, Inc., to learn how to distinguish between overall perception, end-to-end journey, and touchpoint interaction measures for your customer experience program.
Thank you for your interest in our Medallia webinar on-demand.
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