Case Study

Global Hospitality Company Case Study

With over 54,000 users of the Medallia system at 4,000+ properties and 10 brands in 90+ countries, a leading global hospitality company is wired to the voice of its guests. The company calls its guest experience program Satisfaction and Loyalty Tracking, or SALT. SALT is truly operational: every part of the organization—from the C-suite to the frontline—takes action on real-time guest satisfaction data to improve experiences on a daily, monthly, and quarterly basis.

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