Medallia's Messaging Solution for Retail

Customers expect near-instant responses, on-demand support and personalized, low friction shopping experiences. Whether in stores, in-app, online or on the go, customers demand always-on associate access. Medallia’s real-time messaging solutions ensure shoppers are never left waiting. By empowering customers to message brands via text, in-app or online, Medallia’s messaging solutions improve and streamlines the shopping experience for both customers and employees.

Download the solution brief to see how Medallia’s messaging solutions help retailers:

  • Deliver In-Store Assistance On-Demand
  • Immediately Escalate E-Commerce Issues to Experts
  • Automate Instant Recoveries for Inaccurate Orders
  • Provide Real-Time Delivery and Curbside Updates
  • Communicate with Associates, Anytime and Anywhere