Webinar Recording

Capturing Signals to Drive Customer Satisfaction and Loyalty

An impactful CX program requires the ability to capture multiple signals to get a complete view of the customer and better anticipate their behaviour and sentiment. Join Fred Reichheld, Creator of the Net Promoter System, and Shannon Katschilo, General Manager/VP at Medallia Canada, as they discuss:

  • The impact of COVID-19 on customer experience
  • Leveraging signals to get closer to your customers
  • How to secure leadership buy-in for your CX program

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