Webinar Recording
Capturing Signals to Drive Customer Satisfaction and Loyalty
An impactful CX program requires the ability to capture multiple signals to get a complete view of the customer and better anticipate their behaviour and sentiment. Join Fred Reichheld, Creator of the Net Promoter System, and Shannon Katschilo, General Manager/VP at Medallia Canada, as they discuss:
- The impact of COVID-19 on customer experience
- Leveraging signals to get closer to your customers
- How to secure leadership buy-in for your CX program