Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
See results from brands like yours
Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
Get support for crucial operations
AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
Partner Network
Access approved, localized expertise
Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Industries
Resources
Report
How Consumers Really Feel About Personalization
Organizations are making personalization a priority. In fact, 92% say they’re embracing AI-powered personalization to tailor individual experiences. But is that the right strategy? Medallia is committed to finding out and ensuring brands prioritize what matters most to their customers.
In this special report, we uncover key findings of what consumers really think about personalization, including:
- Are you doing enough to meet expectations today
- How personalization affects spending and brand choice
- What personalization tactics consumers care about the most