Webinar Recording

Total Economic Impact™ Study: The ROI of Empowered Contact Center Teams

The agent-customer touchpoint is crucial in establishing a healthy relationship with customers and driving satisfaction. With a customer-centric, digital-first approach, organizations have a massive opportunity to delight their customers and reduce churn. To achieve this, agents need to be enabled with best-in-class technology to do their job effectively.

Watch our guest speakers, Christina McAllister, Senior Analyst at Forrester, and Sean Owens, Principal TEI Consultant at Forrester for a webinar to learn more about how contact center technology impacts your bottom line.

In this webinar, you'll learn:

  • How agent enablement—or lack thereof—impacts customer satisfaction
  • The actions companies are taking to set agents up for success
  • Findings from the commissioned Forrester Consulting study on the ROI of implementing Medallia Agent Connect to streamline contact center operations and empower agents