Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
See results from brands like yours
Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
Get support for crucial operations
AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
Partner Network
Access approved, localized expertise
Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Resources
Webinar Recording
Agility in the Face of Rapid Change
During this unprecedented time, T-Mobile’s top priority is ensuring critical connections with family, loved ones, and emergency service providers.
Watch on-demand as Medallia Sr. Solution Principal, Kim Palenik and T-Mobile Sr. Manager for Care Frontline Experience, Peta-Gaye Mckenzie, provide a deep-dive of T-Mobile’s mission-critical efforts, which include:
- Employing creative strategies for working at home and incentivizing employees
- Changing their customer engagement strategies to remain sensitive to the new normal
- Messaging back to customers on how their feedback is being used to improve experiences