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Webinar Recording

Agility in the Face of Rapid Change

During this unprecedented time, T-Mobile’s top priority is ensuring critical connections with family, loved ones, and emergency service providers.

Watch on-demand as Medallia Sr. Solution Principal, Kim Palenik and T-Mobile Sr. Manager for Care Frontline Experience, Peta-Gaye Mckenzie, provide a deep-dive of T-Mobile’s mission-critical efforts, which include:

  • Employing creative strategies for working at home and incentivizing employees
  • Changing their customer engagement strategies to remain sensitive to the new normal
  • Messaging back to customers on how their feedback is being used to improve experiences