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Webinar Recording

Navigating the New Normal for Financial Services

Hear Medallia Vice President, Solutions Principal, Diane O’Hara and Global Head of Strategy Analytics, Veronica Andrade as they share best practices and stories of real Medallia customers, who are identifying and implementing new ways of working in a post-COVID-19 world.

Learn what customers are expecting in this new environment and how leaders in the financial services and other industries are making adjustments in real-time to optimize customer and employee engagement.

Watch this webinar to learn:

  • Customer themes and trends identified through signal capture, AI and text analytics
  • What the new normal will require and anticipation of what it will look like
  • How leaders can respond to these trends by communicating and building empathetic partnerships with employees