Propelling Customer Experience to the Top of the Boardroom Agenda
Core to any customer centric transformation is top-management buy-in and sustained engagement, serving as a reinforcing voice across the broader organization around the brand’s commitment to customer centricity. Given the importance of an engaged executive audience, the question of how to spark and maintain this engagement over time is top of mind for many customer experience (CX) practitioners and program leaders.
Watch this webinar for an interactive discussion centered around strategies for elevating your customer experience program to the top of the leadership agenda. You will learn:
- Targeted strategies for establishing CX as a key business topic, imperative and discussion for C-suite executives and Board members
- Different types of approaches that have proven effective with CX leaders at various phases of maturity, and lessons learned for how to create stickiness and momentum
The session includes introductory remarks from experts on Medallia’s Experience Consulting Advisory Team, who have partnered and enabled clients across various industries, to fuel leadership engagement.