Case Study
Madison Square Garden Case Study
Since first opening its doors in New York City in 1879, Madison Square Garden (MSG) has focused on the mission to lift the human spirit by gathering communities around exceptional live experiences on the world’s greatest stages. MSG partnered with Medallia to take its live show experiences to the next level.
Within the first week of implementing program, MSG gleaned valuable insights that have led to impactful changes to show operations, policy, and merchandise sales resulting in better audience experiences and increased revenue.
Related Resources
Experience 101
Platform
Company
Resources
Copyright © 2024. Medallia Inc. All rights reserved.
© Medallia®, the Medallia logo, and the names and marks
associated with Medallia’s products are trademarks of Medallia and/or
its affiliates. Net Promoter, Net Promoter Score and NPS are
registered trademarks of Bain & Company, Inc., Fred Reichheld and
Satmetrix Systems, Inc. All other trademarks are the property of their
respective owners.