Creating Customer Experiences that Drive Business Growth
These days, experience is everything. It's the foundation for business and strategy, and the key to reigniting growth. To get - and stay - ahead of competitors, brands must understand their customers and employees at every touchpoint to be ready to adapt and innovate to meet rising expectations, overcome unpredictable market conditions, and deliver seamless experiences.
Watch this fireside chat with John Walsh, Chief Strategic Accounts and Global Sales Officer of Accenture and Leslie Stretch, CEO of Medallia, as they discuss today's global marketplace and why it matters now more than ever for brands to create differentiated experiences through connecting human to digital to meet and exceed both B2B and B2C buyer’s expectations, which continue to increase every day.
John Walsh, Chief Strategic Accounts & Global Sales Officer, Accenture
Leslie Stretch, CEO, Medallia