How Equitable Listening Can Improve Outcomes in Healthcare
Greater patient expectations have led to improvements in health access and personalized care but not for everyone. Disparities among certain demographics have widened, making it harder to access equitable and affordable care. Addressing health disparities is vital for improving the quality of care and outcomes for everyone while reducing the associated medical costs.
So how do you break down these barriers? It starts with capturing patient feedback and sentiment across the entire patient demographic. While most organizations practice the act of listening to build stronger patient connections and provide more efficient care, they are not able to engage all patients.
Join Medallia’s Toni Land, Head of Clinical Healthcare Experience, and Kristi Roe, Head of Healthcare Experience, discuss how to actively engage and support your patient community to create equitable listening in your organization and close the gap on health disparities.
Toni Land, Head of Clinical Healthcare Experience, Medallia
Kristi Roe, Head of Healthcare Experience, Medallia