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Blog Archives

JOANN Partners with Medallia to Create Inspiring Customer Experiences

Written on August 8, 2018 at 4:13 pm

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SAN MATEO, CA, August 8, 2018—Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced that JOANN, the leading fabric and crafts retailer with millions of customers across the U.S., has implemented Medallia Experience Cloud to collect holistic, actionable customer feedback in real-time. With Medallia’s’s ability to capture feedback across all channels and  Continue Reading »

Medallia Expands Flagship London Event to Four Additional Markets in EMEA Following Strong Growth in the Region

Written on July 31, 2018 at 2:45 pm

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SAN MATEO, CA, July 31, 2018—Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced it has expanded its flagship London event to four additional markets in Europe and the Middle East, bringing together the world’s leading customer experience professionals to discuss best practices for CX vision and strategy and propel the industry  Continue Reading »

Research Shows Customer Experience Top Reason Consumers Choose a Brand

Written on June 20, 2018 at 10:21 am

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SAN MATEO, Calif., June 20, 2018—Medallia, Inc. (www.medallia.com), the global leader in customer experience management, together with Ipsos, the leading independent market research company, today announced the findings of the Customer Experience Tipping Point survey. More than 8,000 consumers were surveyed across the US, UK, France, and Germany. The findings reveal that customer experience is  Continue Reading »

Medallia Launches Digital Partner Program to Bring Together Voice of Customer and Analytics

Written on May 16, 2018 at 12:37 pm

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SAN MATEO, Calif., May 16, 2018 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced the Medallia for Digital Partner Program to bring together the voice of the customer with analytics data to help brands and companies better understand digital customer behavior and drive business growth. The new program was  Continue Reading »

Independent Research Firm Shows $35.6M in Value from Medallia Experience Cloud

Written on May 16, 2018 at 12:36 pm

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SAN MATEO, Calif., May 16, 2018 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today released the findings of Forrester’s Total Economic Impact™ (TEI) Of Medallia, a commissioned study conducted by Forrester Consulting on behalf of Medallia. The study revealed that organizations using the Medallia customer experience management platform experience $35.6M  Continue Reading »

Medallia Recognizes World’s Most Innovative Customer Experience Leaders

Written on May 16, 2018 at 12:32 pm

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SAN MATEO, Calif., May 16, 2018 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced the winners of the first-ever Medallia Expy Customer Awards, recognizing excellence in creating impactful customer experiences. The Medallia Expy Awards reward members of the Medallia community who are innovating and winning through creating impactful experiences  Continue Reading »

Medallia Extends Its Market Leadership with Launch of AI-Powered Next Generation Offering

Written on May 15, 2018 at 12:39 pm

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SAN MATEO, Calif., May 15, 2018 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced multiple innovations to its award-winning platform, Medallia Experience Cloud™. During its flagship event, Experience ’18, the premier global customer experience conference, Medallia unveiled cutting-edge new capabilities and functionality, including the launch of Medallia Conversations and  Continue Reading »

Medallia Expands in Europe to Grow Customer Experience Market

Written on May 10, 2018 at 11:03 am

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SAN MATEO, Calif., May 10, 2018 /PRNewswire/ — Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced the opening of a new office in Munich, Germany, a production data center facility in Frankfurt, and the appointment of Thomas Kühlewein as Area Vice President Central EMEA. The expansion is part of Medallia’s strategy to extend its footprint  Continue Reading »

Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management

Written on May 1, 2018 at 9:53 am

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Integration of Medallia Experience Cloud™ and Workplace by Facebook makes it easier to collaborate across teams and act on customer feedback     SAN MATEO, Calif., May 1, 2018—Medallia, Inc. (www.medallia.com) and Facebook today announced a strategic partnership to connect Medallia Experience Cloud, the #1 customer experience management platform, with Workplace by Facebook, Facebook’s leading  Continue Reading »

Experience ‘18 Brings Together the Customer Experience Community and the World’s Top Brands

Written on April 19, 2018 at 8:02 am

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Speakers from Bank of America, Facebook, Google, and Salesforce to provide best practices, knowledge, and expertise to win through customer experience   SAN MATEO, Calif., April 19, 2018—Medallia, Inc. (www.medallia.com), the global leader in customer experience management, today announced details of its 2018 flagship event Experience ‘18, the premier global customer experience conference that will  Continue Reading »