March 15, 2021
Medallia CIO Insights Dashboard Enhances IT Performance
Includes integration with IT ticketing systems, captures employee sentiment around IT services and delivers insights that help IT departments drive operational excellence and business outcomes
SAN FRANCISCO, Calif., – Mar. 15, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that its CIO insights dashboard is enabling companies to effectively measure employee satisfaction levels with their IT departments and the value of IT service delivery at the individual and department level.
“CIOs and IT professionals are looking to add immediate value to their organizations by improving the employee experience with IT, enhancing the performance of IT services and systems and enabling teams across organizations to be more productive, and, ultimately, happier on the job,” said Milind Wagle CIO at Equinix. “This CIO dashboard from Medallia allows our organization to make real-time decisions to improve in all of these key areas, based on insights we’re able to uncover in the moment.”
Built on Medallia’s platform, the solution empowers CIOs to directly connect timely employee feedback with IT services delivery improvements, make the right trade-offs between day-to-day IT support operations and the most pressing strategic business priorities and transform IT into a modern forward-leaning organization.
With this solution, CIOs gain detailed reporting on how IT is performing against key business objectives in real time so they can:
- Create targeted, prioritized plans to address key IT metrics, like optimized spend
- Increase ticket resolution efficiencies by introducing system automation
- Improve overall employee satisfaction by ensuring fast, self service resolution of most common tasks
“In the era of hyper digital transformation, the days of reactive IT operational metrics are over. By democratizing, listening to, and acting on feedback from all employees in a deliberate, thoughtful way, IT organizations can provide delightful employee experiences and become better strategic partners to the business thus driving and accelerating revenue growth,” said Ashwin Ballal, EVP and chief information officer at Medallia.
Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IOT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
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