August 12, 2020

Medallia Appoints ANZ Country Manager to Drive Growth

SYDNEY, AUSTRALIA – August 12, 2020 – Medallia, Inc. the global leader in experience management has appointed Heather Paterson as its new ANZ country manager to drive further growth across Australia and New Zealand. 

With a strong sales performance and leadership background, Paterson joins Medallia as ANZ country manager following more than seven years with leading SaaS financial technology provider, Intralinks, where she was most recently director for Asia Pacific and Japan.

Paterson will lead Medallia’s Australia team as it continues to support enterprise organisations in translating customer and employee feedback into actionable insights that help optimise experiences. As Medallia continues to invest across the APAC region, she will also spearhead the launch of ground operations in New Zealand expected over the coming quarters.

“Heather’s results-driven approach, ability to build and manage teams and strong background in financial services technology – an important and growing sector for us – means she’s ideally suited to run our business across Australia and New Zealand,” said Gavin Selkirk, APAC vice president and general manager, Medallia. “Australia was Medallia’s first office in the region and as it continues to grow we look forward to building our New Zealand presence which Heather will play an integral role in building.”

Paterson added: “Customer and employee experience management continues to gain traction across Australasia as organisations recognise its importance in their business strategy in ever-changing economic times. That makes it an exciting time to join Medallia and I look forward to working with the team to build on its strong foundations.” 

About Medallia

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.

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