Welcome to Medallia
Experience Cloud

Welcome to Medallia Experience Cloud

Software that improves the customer experience

Registration for Experience Europe 2017 is OpenRegister Now

What We Do

We turn customer feedback into great companies. We capture feedback everywhere your customers are, connect it to everything else you know about them, and deliver insights and action in real-time. This allows your employees to make smarter, more informed daily decisions so you can deliver better business results.

Medallia for Digital

Deliver best-in-class CX for a multi-channel world

Medallia for Digital allows you to collect feedback across your web, mobile web and in-app experiences and integrate with multi-channel feedback and reporting so you can have a unified view of the customer journey.

Learn More

How does our software drive business impact?


We help companies connect with their customers. We capture their feedback from all channels, including social, online and mobile, and we help employees respond to that feedback in real-time.


We measure experience performance and use machine learning to discover insights that allow you to improve and innovate faster.


We create personalized dashboards and workflows for every employee, specific to their role and responsibilities, so that every decision they make is informed by the customer.

Medallia for Industries

Our software is used in many industries and across many departments. Each deployment is based on Medallia's best practices of working with the leaders in the category.

retail Created with Sketch.

Invite customers to keep coming back.

fs icon Created with Sketch.
Financial Services

Customer Experience — a retention strategy that pays dividends.

hospitality Created with Sketch.

Never checkout on customer experience.

telcom Created with Sketch.

Make the connection.

b2b Created with Sketch.

Let key accounts know they’re partners.

auto Created with Sketch.

Steer your customer experience in the right direction.