Welcome to Medallia
Experience Cloud

Welcome to Medallia Experience Cloud

Software that improves the customer experience

What We Do

We turn customer feedback into great companies. We capture feedback everywhere your customers are, connect it to everything else you know about them, and deliver insights and action in real-time. This allows your employees to make smarter, more informed daily decisions so you can deliver better business results.

Forrester Names Medallia a Leader in The Forrester Wave™

Forrester names Medallia a leader in Customer Feedback Management (CFM). This report examines the current state of CFM today, and evaluates the most significant players in the space.

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How does our software drive business impact?

Connect

We help companies connect with their customers. We capture their feedback from all channels, including social, online and mobile, and we help employees respond to that feedback in real-time.

Analyze

We measure experience performance and use machine learning to discover insights that allow you to improve and innovate faster.

Act

We create personalized dashboards and workflows for every employee, specific to their role and responsibilities, so that every decision they make is informed by the customer.

Medallia for Industries

Our software is used in many industries and across many departments. Each deployment is based on Medallia's best practices of working with the leaders in the category.

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Retail

Invite customers to keep coming back.

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Financial Services

Customer Experience — a retention strategy that pays dividends.

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Hospitality

Never checkout on customer experience.

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Telecom

Make the connection.

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b2b

Let key accounts know they’re partners.

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Automotive

Steer your customer experience in the right direction.