We make software that improves
the customer experience

We make software that improves the customer experience

and we are trusted by the world's most loved brands.

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Our Belief

Companies have a tremendous impact on our lives. We work for them, buy from them, interact with them on a daily basis. And yet, for the most part, we don’t love them. What if every interaction, every experience with companies, was delightful? What if companies actually listened and acted on our feedback so every one of our experiences got better? That’s what Medallia helps companies do. And that’s why the world’s most loved brands use our software.

Listen

We help companies listen to their customers and capture feedback from all channels, including social, digital and mobile.

Analyze

We combine customer feedback with other relevant business data, and use machine learning to discover insights and drive actions.

Act

We create dashboards and workflows for every employee, specific to their role and responsibilities, so that every piece of feedback is acted upon to correct individual issues and drive process changes to improve the experience for all.

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Retail

Invite customers to keep coming back.

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Financial Services

Customer Experience — a retention strategy that pays dividends.

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Hospitality

Never checkout on customer experience.

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Telecom

Can you hear me now?

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b2b

Let key accounts know they’re partners.

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Automotive

Steer your customer experience in the right direction.

Learn more about our offerings today

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