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Jumpstart and supercharge your experience programs with apps, components, and integrations

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B2B Customer Experience

B2B Customer Experience tools

Build trusted relationships with your business customers. Understand performance across every interaction of the B2B customer journey to create long-term loyalty.

Account Experience Management

Account Experience Management-mobile Account Experience Management-mobile

Account Experience Management

Capture feedback from key stakeholders across every touchpoint (sales, onboarding, service, delivery and more) along the B2B customer journey

Continuously monitor the health of every B2B account

Identify issues and opportunities in real time and take proactive action to save accounts at risk and increase revenue at healthy accounts

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Account Feedback Analytics

Account Feedback Analytics Account Feedback Analytics

Account Feedback Analytics

Leverage machine learning and deep analytics to identify key trends, predict churn, and identify cross-sell and up-sell opportunities

Create real-time dashboards and leverage a wide range of insights to provide visibility into the account experience and sentiment

Uncover actions account managers can take to maintain a continuous dialogue with key account stakeholders

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Integration with Sales Clouds and Service Clouds

Integration with Sales-mobile Integration with Sales-mobile

Integration with Sales Clouds and Service Clouds

Automate workflow-based integrations with popular CRM, sales and service clouds (e.g., Salesforce, Microsoft Dynamics, ServiceNow, Zendesk)

Provide a comprehensive view of account health by segment, business unit and geography

Enable service agents to manage support tickets, view customer and operational data, and learn from customer feedback

Trigger feedback requests, create follow-up cases, and close the loop with account stakeholders directly within sales and service clouds

Related Products

B2B Customer Experience Applications

Choose from a variety of applications to jumpstart experience programs designed for solidifying and maintaining business relationships. These applications come with preconfigured software and integrations based on deep industry and domain knowledge and best practices from hundreds of implementations.

B2BAccountExperience

B2B Customer Experience

Understand the health of your accounts
B2BImplementationExperience

B2B Implementation Experience

Maximize efficiency and satisfaction for key projects
B2BMarketing

B2B Marketing

Improve marketing effectiveness to drive pipeline
B2BOnsiteServices

B2B Onsite Services

Differentiate through onsite service excellence
BankingSupportExperience

Banking Support Experience

Improve customer satisfaction and contact center efficiency
CallMiner Integration

CallMiner Integration

Connect experience and speech analytics data
DigitalBankingExperience

Digital Banking Experience

Optimize digital experiences and customer satisfaction

Digital Experience Data

Append experience data to customer survey feedback.
GeographicHeatmap

Geographic Heatmap

Visualize experience performance and scores
Jira

Jira

Optimize issue resolution and share experience insights
LoanOriginationExperience

Loan Origination Experience

Increase loyalty throughout the loan origination journey

Medallia for Adobe Analytics

Embed the voice of the customer in cross-channel journeys
MedalliaXMForSalesforce

Medallia for Salesforce

Combine CX and CRM for enhanced account understanding
NormalizedExports

Normalized Exports

Optimize exports for enterprise data warehouses

Quantum Metric

Connect digital product engagement to CX insights
RichMediaFeedback

Rich Media Feedback

Enhance survey feedback with images and videos
Servicenow

ServiceNow

Optimize case resolution and share experience insights
slack

Slack

Collaborate on experience within Slack
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Success Stories

See how customers improve & drive impact

Supercharge your customer experience program

B2C CUSTOMER EXPERIENCE

Drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior, and create experiences that keep customers wanting more.

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B2B Customer Experience tools
B2B CUSTOMER EXPERIENCE

Build trust with every account stakeholder, create life-long relationships, and understand account health at all stages.

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Employee Experience suite of tools
Employee Experience

Create a culture of empowerment, innovation and creativity. Listen, act, and transform employee productivity and satisfaction.

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Product Experience

Develop products customers love. Understand usage, collect in-product feedback, and test concepts to build products that meet and exceed customer needs.

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