Direct customer interactions are the foundation of B2B success, especially those driven by field teams servicing a customer onsite. And when delivered with professionalism and attention to detail, customer satisfaction soars.
B2B Onsite Service enables companies to drive improvement and customer satisfaction by managing experiences associated with service engagements. Field teams are provided with feedback along the servicing journey allowing them to assess scheduling, overall performance, and perceived competency and professionalism of field representatives.
In situations where recognition or coaching are recommended, role-based dashboards and workflows provide managers with data and insights to take actions in real-time. Account managers and executives also benefit from B2B Onsite Service by having more holistic account satisfaction views.