Summary

Quantum Metric and Medallia enable organizations to put the customer first in decision making around digital product optimization. Integrating Medallia’s Experience Cloud platform with Quantum Metric provides real-time, quantified insights around the direct feedback customers are providing online and offline.

Visualize & Quantify Behaviors: See exactly what the user experienced with high fidelity replay, and connect feedback to other shared experiences to understand the larger scope of an issue. Quantum Metric automatically quantifies these issues by business impact to better prioritize optimization efforts. Contextualize Customer Satisfaction Scores: Delve deeper into both positive and negative customer feedback to understand why users are struggling or succeeding in their desired paths, how many others share their experience, and where to start improving the digital journey. Trigger Timely Surveys: Gather well-timed feedback based on behavioral indicators: trigger a survey for a user showing high engagement or frustration at key points of the customer journey based on Quantum Metric’s real- time experience data.