COVID-19 has resulted in an increased desire and use of e-Services, which has led to a new opportunity for effective fulfillment experiences that deliver online services in a timely manner. To optimize new methods of delivering services, ranging from online drivers license renewals to Vehicle Emissions Inspection Program (VEIP) Testing kiosks, agencies need an easy-to-deploy, easy-to-use solution that captures actionable customer feedback.
The Quickstart Department of Motor Vehicles (DMV) solution combines speed and intelligence to bring you the clearest picture of your customer’s DMV experience and ways to ideas to improve it. Your customers will feel empowered when they can share their feedback their way – via text, audio, or video – with a three-to-five question survey initiated after every transaction. They’ll know their voices count when you take meaningful action around emerging trends and critical issues surfaced by Medallia’s powerful AI platform. And you’ll earn their trust by keeping them engaged and motivated through two-way communication. The agencies that meet customers’ needs today will exceed their mission tomorrow.
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