Medallia Xchange


Higher Education Experience Management Solution

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Managing the Higher Education experience in today’s rapidly changing environment is no small task; students, faculty, admin staff and alumni, all interact with your organization across a wide variety of experience journeys, and they do so through a matrix of communication channels.

This solution allows your organization to first, smartly collect feedback signals from all stakeholder groups; second, to provide robust web and mobile reporting that enables your team to surface key insights and engage with this critical data; and third, to make those signals available to your team in real time for actionability.

University leaders get real-time actionable intelligence from all stakeholders, in their own voice and at scale. These timely insights help inform decisions to enable a cycle of continuous organizational improvement and innovation.

What’s Included:

  • Survey templates covering the experience of 4 key stakeholder groups, from enrollment to alumni and faculty members’ experience.

    Enrollment process (application, financial aid, orientation program and course enrollment)
    Student Experience (class session experience, course experience)
    Faculty Member Experience
    Admin Experience
    Alumni Experience
  • Triggering and sampling rules for continuous and wave-based outreach.
  • Real-time web and mobile dashboards for executives, managers, and admins.
  • Alerts and workflows designed to prioritize recovery of critical stakeholders


  • English
  • Spanish

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