B2B client experiences are uniquely multifaceted; each client account is made up of a diverse group of stakeholders who interact with your brand across a variety of channels and touchpoints. B2B Customer Experience brings together feedback from the full range of stakeholders with key operational data and internal perspectives to provide a complete picture of each account’s health.
Account Managers get actionable intelligence in real time, with churn risk and upsell notifications on mobile, in Salesforce or other CRM systems, and wherever they work. Alerts and health scores draw on data ranging from customer verbatims to product usage to contract terms, turning disparate information into clear next steps.
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