Summary

Gather feedback on your support workflows in real-time, track follow up issues, and improve cross-functional collaboration across your whole organization with Medallia’s Zendesk Connector. Our Connector allows you to send surveys from Medallia to customers immediately after an interaction with your support team, increasing response rates and driving actionable feedback delivered in-context.

Medallia surveys can also create new tickets in Zendesk based on customer responses so that your agents can close the loop quickly and efficiently with customers in Zendesk. Agents can also then route this feedback to other teams in your organization, fostering greater collaboration and communication throughout your entire organization.

What’s Included:
Survey customers immediately after a Zendesk ticket closes in Medallia
Generate new tickets in Zendesk based on Medallia alerts