Enhance feedback collection by enabling customers to upload pictures, videos, and other files related to their comments.
For example, a customer can demonstrate how much they enjoy a product by uploading a picture of them smiling during the experience. Or a cryptic issues like a “loose hinge” can be easily illustrated and explained in the moment and shared with staff to address.
- Ability to enable rich media uploads in response to a survey text question
- Ability to share links to uploaded files through Medallia Experience Cloud reporting
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