Summary

Enhance feedback collection by enabling customers to upload pictures, videos, and other files related to their comments.

For example, a customer can demonstrate how much they enjoy a product by uploading a picture of them smiling during the experience. Or a cryptic issues like a “loose hinge” can be easily illustrated and explained in the moment and shared with staff to address.

What’s Included:
Ability to enable rich media uploads in response to a survey text question
Ability to share links to uploaded files through Medallia Experience Cloud reporting
RichMediaFeedback