Rich Media Feedback
Medallia Xchange

Rich Media Feedback

Enhance survey feedback with images and videos submitted by customers

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Additional Info

Summary

Enhance feedback collection by enabling customers to upload pictures, videos, and other files related to their comments.

For example, a customer can demonstrate how much they enjoy a product by uploading a picture of them smiling during the experience. Or a cryptic issues like a “loose hinge” can be easily illustrated and explained in the moment and shared with staff to address.

What’s Included:

  • Ability to enable rich media uploads in response to a survey text question
  • Ability to share links to uploaded files through Medallia Experience Cloud reporting

BUSINESS IMPACT

  • Enable customers to provide feedback in ways that help them easily express complex ideas
  • Engage employees with customer comments
  • “A picture’s worth a thousand words” : uncover subtle take-aways from feedback

LANGUAGES

  • English

Category

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