Slack
Medallia Xchange

Slack

(Coming Soon) Capture and route experience feedback into Slack for visibility and actioning

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Additional Info

Summary

Medallia for Slack enables a 1-way integration that routes experience data captured by Medallia into Slack to create visibility on customer feedback and drive actions to improve customer experiences.

What’s Included:

  • Notify employees to take action on feedback and close the loop with customers
  • Power feeds into public channels to provide broad visibility to experience data across teams and departments
  • Collect feedback from employees to improve the employee experience

Technical Limitations

  • This product has a limitation of connecting 1 Slack workspace with 1 instance of Medallia Experience Cloud. If you need to connect multiple Slack workspaces to Medallia, contact your customer success team
  • This app is subject to Slack’s rate limitations for posting messages into a channel. If you anticipate running into these limitations based on your current data volume and use cases, contact your customer success team to discuss mitigation options. 

BUSINESS IMPACT

  • Provide visibility of your experience data in a public channel for teams to monitor, triage and collaborate on.
  • Increase employee response rates to capture insights and improve employee experience
  • Improve response times to customer or employee feedback in one, easy to use channel of communication

LICENSE REQUIREMENTS

  • Medallia Experience Cloud (with Experience Data Records)

LANGUAGES

  • English

Category

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