If your organization has adopted Slack for collaboration and workflow, then you need to add support for customer experience management. Connecting Medallia Experience Cloud with Slack allows teams to be alerted when experience issues arise and automate responses from within a Slack channel. Report views and feedback scores can be pushed to company-wide channels to share experience-based knowledge throughout the organization. And with the Medallia slackbot you can quickly query Medallia for aggregate and customer-specific experience data.

What’s Included:
Automated alerts, report views, and feedback scores pushed from Medallia Experience Cloud to Slack channels
Support for response actions via Slack message menu
Medallia slackbot with slash-commands such as /medallia alerts, /medallia profile, /medallia response, /medallia invite, and /medallia score