Slack
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Slack

Collaborate on customer experience by connecting Medallia with Slack

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Summary

If your organization has adopted Slack for collaboration and workflow, then you need to add support for customer experience management. Connecting Medallia Experience Cloud with Slack allows teams to be alerted when experience issues arise and automate responses from within a Slack channel. Automated alerts and feedback scores can be pushed to company-wide channels to share experience-based knowledge throughout the organization.

What’s Included:

  • Automated alerts and feedback scores pushed from Medallia Experience Cloud to Slack channels
  • Support for response actions via Slack message menu

BUSINESS IMPACT

  • Improved efficiency and productivity by leveraging Slack for experience-related workflows
  • Increased cross-team collaboration
  • Greater experience-based knowledge sharing throughout the organization

LANGUAGES

  • English

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