The Net Promoter System® Maturity Assessment identifies how a company is doing relative to global best practice & industry-level benchmarks, and provides an outside-in factbase for a discussion about priorities to accelerate Net Promoter success.
- CX Team Self-Assessment (~70 questions)
- Frontline assessment (~7 questions)
- Reporting dashboard
- Access to benchmarks requires subscription with Bain & Company
- Custom Translations Available
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