Medallia Xchange

Net Promoter System® Assessment

Tool to assess maturity of your company’s Net Promoter System®

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Additional Info


Bain has leveraged their 20+ years’ worth of NPS & Loyalty expertise—including their thought leadership and experience from working on 1,500+ NPS & Loyalty cases—to develop the Net Promoter System Assessment. Its main purpose is to help companies achieve full potential from their Net Promoter System® and drive towards customer experience leadership.

Using a simple self-assessment mechanism, this tool will help your company to determine how it is doing relative to global best practices & industry-level benchmarks (available from Bain at a small cost), and provides an outside-in factbase for a discussion about priorities to accelerate Net Promoter success.

What’s Included:

  • CX Team Self-Assessment (~70 questions)
  • Frontline assessment (~7 questions)
  • Reporting dashboard

License Requirements:

  • Access to benchmarks requires subscription with Bain & Company


  • English
  • Spanish
  • Custom Translations Available

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