Medallia Xchange

Net Promoter System® Assessment

Tool to assess maturity of your company’s Net Promoter System®

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Additional Info


The Net Promoter System® Maturity Assessment identifies how a company is doing relative to global best practice & industry-level benchmarks, and provides an outside-in factbase for a discussion about priorities to accelerate Net Promoter success.

What’s Included:

  • CX Team Self-Assessment (~70 questions)
  • Frontline assessment (~7 questions)
  • Reporting dashboard

License Requirements:

  • Access to benchmarks requires subscription with Bain & Company


  • English
  • Spanish
  • Custom Translations Available

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