Medallia Xchange


Delivering contact center post call IVR voice surveys and voice transcription solutions

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Additional Info


The contact center represents the single most important journey touchpoint for brands across all industries.  As a Medallia Certified Technology Partner for Automated IVR voice surveys and speech-to-text transcription solutions, PinPoint brings 30 years of contact center data collection integration and voice transcription expertise. With Medallia and PinPoint, organizations can seamlessly integrate contact center post transaction and field service events into the Medallia Experience Cloud providing real-time experience data, wider reach to customers, and more qualitative data.

What’s Included:

  • API library for rapid integration into all major contact center telephony environments including Genesys, Avaya, Cisco, etc.
  • Real-time integration into Medallia Experience Cloud.
  • Hosted IVR survey platform supporting most languages, wide variety of customization, and scaling to the largest contact center operations.
  • Real-time Automated ASR speech-to-text providing highly accurate transcription of survey voice open ends and contact center agent recordings.
  • Medallia triggers and alerts based on output generated from PinPoint.

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